# Contacting Support

## Enterprise License Users

Please open a case with Customer Success from the [Customer Portal](https://trilio.my.site.com/io/login) where your issue will be handled expeditiously.

Trilio Support also requests that you submit the logs from the procedure outlined on the [Log Collector](https://docs.trilio.io/kubernetes/krew-plugins/tvk-log-collector) page.

If you haven't already, run the [Preflight check](https://docs.trilio.io/kubernetes/krew-plugins/tvk-preflight-checks) and provide the output as part of the support case.

## Trial License Users

Please use the [Trilio Issue Tracker](https://github.com/triliovault-k8s-issues/triliovault-k8s-issues) repository to file bugs that are encountered when using Trilio for Kubernetes. Issues raised by Trial License Users will be handled on a best-effort basis.

Trilio Support also requests that you submit the logs from the procedure outlined on the [Log Collector](https://docs.trilio.io/kubernetes/krew-plugins/tvk-log-collector) page.

If you haven't already, run the [Preflight check](https://docs.trilio.io/kubernetes/krew-plugins/tvk-preflight-checks) and provide the output as part of the support case.

### Slack Support

Trilio provides a Slack workspace where support can be requested on a best-effort basis for questions and issues faced with Trilio for Kubernetes.

Please use this [link](https://join.slack.com/t/trilio-k8s-support/shared_invite/zt-sd9bmftu-GvvwYEFbHaSzFK3x~ieUVw) for access to the Trilio for Kubernetes slack workspace.