Contacting Support

How to report issues and request support for Trilio for Kubernetes

Enterprise License Users
Please open a case with Customer Success from the Customer Portal where your issue will be handled expeditiously.
Trilio Support also requests that you submit the logs from the procedure outlined on the Log Collector page.
If you haven't already, run the Preflight check and provide the output as part of the support case.
Trial License Users
Please use the Trilio Issue Tracker repository to file bugs that are encountered when using Trilio for Kubernetes. Issues raised by Trial License Users will be handled on a best-effort basis.
Trilio Support also requests that you submit the logs from the procedure outlined on the Log Collector page.
If you haven't already, run the Preflight check and provide the output as part of the support case.
Slack Support
Trilio provides a Slack workspace where support can be requested on a best-effort basis for questions and issues faced with Trilio for Kubernetes.
Please use this link for access to the Trilio for Kubernetes slack workspace.

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Known Issues and Workarounds

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Ignored Resources

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