# Contacting Support

## Enterprise License Users

Please open a case with Customer Success from the [Customer Portal](https://trilio.my.site.com/io/login) where your issue will be handled expeditiously.

Trilio Support also requests that you submit the logs from the procedure outlined on the [Log Collector](/kubernetes/plugins/tvk-log-collector.md) page.

If you haven't already, run the [Preflight check](https://docs.trilio.io/kubernetes/krew-plugins/tvk-preflight-checks) and provide the output as part of the support case.

## Trial License Users

Please use the [Trilio Issue Tracker](https://github.com/triliovault-k8s-issues/triliovault-k8s-issues) repository to file bugs that are encountered when using Trilio for Kubernetes. Issues raised by Trial License Users will be handled on a best-effort basis.

Trilio Support also requests that you submit the logs from the procedure outlined on the [Log Collector](/kubernetes/plugins/tvk-log-collector.md) page.

If you haven't already, run the [Preflight check](https://docs.trilio.io/kubernetes/krew-plugins/tvk-preflight-checks) and provide the output as part of the support case.

### Slack Support

Trilio provides a Slack workspace where support can be requested on a best-effort basis for questions and issues faced with Trilio for Kubernetes.

Please use this [link](https://join.slack.com/t/trilio-k8s-support/shared_invite/zt-sd9bmftu-GvvwYEFbHaSzFK3x~ieUVw) for access to the Trilio for Kubernetes slack workspace.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.trilio.io/kubernetes/support/support-and-issue-filing.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.