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4.0.X
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  • About Trilio for Kubernetes
    • Welcome to Trilio For Kubernetes
    • Version 4.0.X Release Highlights
    • Compatibility Matrix
    • Marketplace Support
    • Features
    • Use Cases
  • Getting Started
    • Getting Started with Trilio on Red Hat OpenShift (OCP)
    • Getting Started with Trilio for Upstream Kubernetes (K8S)
    • Getting Started with Trilio for AWS Elastic Kubernetes Service (EKS)
    • Getting Started with Trilio on Google Kubernetes Engine (GKE)
    • Getting Started with Trilio on VMware Tanzu Kubernetes Grid (TKG)
    • More Trilio Supported Kubernetes Distributions
      • General Installation Prerequisites
      • Rancher Deployments
      • Azure Cloud AKS
      • Digital Ocean Cloud
      • Mirantis Kubernetes Engine
      • IBM Cloud
    • Licensing
    • Using Trilio
      • Overview
      • Post-Install Configuration
      • Management Console
        • About the UI
        • Navigating the UI
          • UI Login
          • Cluster Management (Home)
          • Backup & Recovery
            • Namespaces
              • Namespaces - Actions
              • Namespaces - Bulk Actions
            • Applications
              • Applications - Actions
              • Applications - Bulk Actions
            • Backup Plans
              • Create Backup Plans
              • Backup Plans - Actions
            • Targets
              • Create New Target
              • Targets - Actions
          • Trilio Monitoring
          • Resource Management
          • Guided Tours
        • UI How-to Guides
          • Multi-Cluster Management
          • Creating Backups
            • Cleanup Failed Backups
          • Restoring Backups
            • Cross-Cluster Restores
          • Monitoring Details
          • Disaster Recovery Plan
          • Continuous Restore
      • Command-Line Interface
        • YAML Examples
        • Trilio Helm Operator Values
    • Upgrade
    • Air-Gapped Installations
    • Uninstall
  • Reference Guides
    • T4K Pod/Job Capabilities
      • Resource Quotas
    • Trilio Operator API Specifications
    • Custom Resource Definition - Application
  • Advanced Configuration
    • AWS S3 Target Permissions
    • Management Console
      • KubeConfig Authenticaton
      • Authentication Methods Via Dex
      • UI Authentication
      • RBAC Authentication
      • Configuring the UI
    • Resource Request Requirements
      • Fine Tuning Resource Requests and Limits
    • Observability
      • Observability of Trilio with Prometheus and Grafana
      • Exported Prometheus Metrics
      • T4K Integration with Observability Stack
    • Modifying Default T4K Configuration
  • T4K Concepts
    • Supported Application Types
    • Support for Helm Releases
    • Support for OpenShift Operators
    • T4K Components
    • Backup and Restore Details
      • Immutable Backups
      • Application Centric Backups
    • Backup Retention Process
      • Retention Use Case
    • Continuous Restore
      • Architecture and Concepts
  • Performance
    • S3 as Backup Target
      • T4K S3 Fuse Plugin performance
    • Measuring Backup Performance
  • Ecosystem
    • T4K Integration with Slack using BotKube
    • Monitoring T4K Logs using ELK Stack
    • Rancher Navigation Links for Trilio Management Console
    • Optimize T4K Backups with StormForge
    • T4K GitHub Runner
    • AWS RDS snapshots using T4K hooks
    • Deploying Trilio For Kubernetes with Openshift ACM Policies
  • Krew Plugins
    • T4K QuickStart Plugin
    • Trilio for Kubernetes Preflight Checks Plugin
    • T4K Log Collector Plugin
    • T4K Cleanup Plugin
    • OCP ETCD Plugin
    • RKE ETCD Plugin
  • Support
    • Troubleshooting Guide
    • Known Issues and Workarounds
    • Contacting Support
  • Appendix
    • Ignored Resources
    • OpenSource Software Disclosure
    • CSI Drivers
      • Installing VolumeSnapshot CRDs
      • Install AWS EBS CSI Driver
    • T4K Product Quickview
    • OpenShift OperatorHub Custom CatalogSource
      • Custom CatalogSource in a restricted environment
    • Configure OVH Object Storage as a Target
    • Connect T4K UI hosted with HTTPS to another cluster hosted with HTTP or vice versa
    • Fetch DigitalOcean Kubernetes Cluster kubeconfig for T4K UI Authentication
    • Force Update T4K Operator in Rancher Marketplace
    • Backup and Restore Virtual Machines running on OpenShift
    • T4K For Volumes with Generic Storage
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On this page
  • Enterprise License Users
  • Trial License Users
  • Slack Support
  1. Support

Contacting Support

How to report issues and request support for Trilio for Kubernetes

PreviousKnown Issues and WorkaroundsNextIgnored Resources

Enterprise License Users

Please open a case with Customer Success from the where your issue will be handled expeditiously.

Trilio Support also requests that you submit the logs from the procedure outlined on the page.

If you haven't already, run the and provide the output as part of the support case.

Trial License Users

Please use the repository to file bugs that are encountered when using Trilio for Kubernetes. Issues raised by Trial License Users will be handled on a best-effort basis.

Trilio Support also requests that you submit the logs from the procedure outlined on the page.

If you haven't already, run the and provide the output as part of the support case.

Slack Support

Trilio provides a Slack workspace where support can be requested on a best-effort basis for questions and issues faced with Trilio for Kubernetes.

Please use this for access to the Trilio for Kubernetes slack workspace.

Customer Portal
Log Collector
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Trilio Issue Tracker
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